Our Store Policies

Our company vision has always governed the way we conduct our business. It highlights our desire to serve our customers and gives us direction when we have to make service-related decisions. In keeping with the spirit and intent of our vision, and as evidence of our wish to continually meet the expectations of our valued customers, intelliplay wants you to have a basic understanding of how we operate. We want you to have confidence in our site and employees, and we want you to be aware that there are, or may be, circumstances that can have an impact on your purchases, or your overall expectations.

We teach our employees that we are in the Customer Care business, we just happen to distribute educational toys! We offer you this information in recognition of the great importance that we place on your business and your confidence.

OUR EMPLOYEES

We are committed to providing our employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of intelliplay. Above all, employees will be provided the same concern, respect, and caring attitude within the organisation that they are expected to share externally with every intelliplay customer.

PRICING

All prices quoted are in AUD ( Australian Dollars ) and are inclusive of 10% GST unless otherwise stated. Prices are subject to change without notice, we reserve the right to adjust information or pricing due to typographical errors, market fluctuations and or manufacturers price changes that may occur at any time.

TERMS OF SALE

Goods purchased via the intelliplay web site shall remain the property of intelliplay until payment has been processed and approved. We do hope you understand that we cannot send goods until your payment has cleared and been paid in full.

PAYMENT

At intelliplay, we understand that providing flexible payment options is important to our customers, that's why we provide varied and flexible payment methods to suite your needs. When you have completed your shopping, the checkout process will allow you to easily select the payment method that best suites you.

We accept the following payment options:

Credit Card - Pay confidently and securely with your Credit Card with no minimum purchase amount
Direct Deposit - We accept Bank Direct Deposits. Please use your Order Number as payment reference

Name:........Intelliplay Pty. Ltd.
BSB:...........063 583
Account:....10185035

INTERNATIONAL ORDERS

International orders are not available at this time.

DELIVERY

Intelliplay Australia is a distributor of Toys and Hobbies and as such, the prices quoted on this website are indicative of consumer quantity purchases for customers wishing to use the online shopping service. It must not be used as a guide for commercial quantities of freight and such costs form part of your regular terms and conditions with us.

Delivery on the intelliplay website is a flat $ 10.00 fee within Australia only. We reserve the right to limit quantities on any order for delivery within Australia and also have restrictions on the total quantity of items that can be purchased for International orders. Please check the delivery costs on checkout prior to payment and ensure you select the correct destination. If you require special arrangements not covered below, please let us know and we will be happy to assist you.

We will gladly provide you with an accurate cost for larger orders prior to your purchase for peace of mind.

DELIVERY COSTS & TIMES

Please allow up to 2- 5 days for delivery. Order processing, packaging and delivery is within 2 - 5 days of receiving your order and payment. Insurance is not included as standard and must be requested prior to purchase. All goods are sent at the purchaser's risk and we cannot be held responsibly for delays that are beyond the control of intelliplay. If you are concerned about the whereabouts of your item, please contact us and we will endeavor to assist you the very best we can.

As an additional security measure and to ensure you have complete peace of mind, a signature is required on most items delivered therefore it is advisable that you are present at the nominated address to recieve your intelliplay products.

WARRANTY

At intelliplay, items are covered by a 3 month return to base warranty, unless otherwise stated on the item description. We encourage our customers to read the warranty information at the bottom of every product that we sell so you know up front the warranty details of a particular item. Any goods returned to intelliplay must be suitably packaged as physical damage in transit is excluded and will not be accepted as a warranty claim. Where the same item is unavailable, intelliplay reserves the right to substitute with a similar item. In the event that goods are returned and found not faulty, a 15% restocking fee will apply. While all orders are checked for accuracy and condition before leaving intelliplay, it is your responsibility to review the contents of your order when received. If you find any discrepancies with your order, you have 14 days from the date of purchase to report any such discrepancies.

intelliplay recommends that you:

Use a reliable carrier that offers shipment tracking for all returns
Insure your package for safe return to intelliplay for the full value of the item so that you are completely protected

We are not responsible for any loss or damage to the product during shipping. Costs incurred for returning the goods lies with the customer and we will not accept responsibility for the goods until delivered and signed for. We therefore strongly advise that our customers use a recorded and insured method of freight.

I have a faulty item, what do i do?

Step 1 - Contact us within 14 days of your purchase by emailing us at the following link
Step 2 - If Customer Care tells you it's indeed faulty, we need you to complete a Return Materials Authorisation (RMA) form
Step 3 - The RMA forms needs invoice number, purchaser details and detailed fault or reason for return
Step 4 - Send the item back to intelliplay, P.O. Box 380, Bulleen, Victoria, 3105. Att: Customer Care (Warranty)
Step 5 - You will be contacted within 24 hours of receiving your item by our Customer Care team helping you to get a replacement
Step 6 - That's it's, we endeavor to make the whole process easy for our customers, contact us if you are not sure of something

RETURN & REFUNDS

We at intelliplay understand that sometimes things just don't turn out right with your purchase from us, that's why we want you to understand how we deal and process items relating to returns or refunds. Our customers can be assured that intelliplay abides by and complies with all Australian laws relating to the consumers ( Fair Trading Act 1999 & Trade Practices Act 1974 ).

A refund or exchange will given when:
items are unfit for their purpose – which means they won't do what the customer reasonably expected them to
items are faulty (even when the fault only becomes obvious after use)
items do match any sample or description given on our web site

A refund or exchange will NOT be given when:
the customer has simply changed their mind
the customer damaged the goods by using them in a way they were not made for
the customer knew about a particular fault before buying the goods
the customer does not give us proof of purchase (receipt or bank statement)
the customer purchased an electronic downloadable software product

All returns or refunds must be returned to intelliplay within 14 days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product.

Where can i get more info on Online Shopping? Click here

ORDER FULFILLMENT & AVAILABILITY

We would like to let all our customers know, that when dealing with intelliplay you are dealing with someone that maintains all the stock seen on our site and ships directly from the intelliplay premises in Australia. This means that when dealing with us, you only deal with us and nobody else giving you complete confidence. You can be assured that our extensive technologies allow us to exactly count the amount of stock we have and present this as accurate information to our customers relating to stock availability.

Once you have completed your purchase, you will receive an email confirming your order. Please keep this email as it is your sales receipt for products ordered, as well as being your order confirmation number. We are not responsible for manufacturers delays and other delays that are beyond our control that will result in delays to deliver your item. In some cases, please allow up to 28 days for delivery.

GIFT REMINDERS

We pride ourselves with the highest level of best practice business and Information Technology techniques, however circumstances beyond our control may stop or interfere with your "Gift Reminder" from being received at the nominated date and time. This interference is normal within corporate Information Technology systems and may be in the form of Anti virus Systems, Content Filters such as email filters that check for the presence of SPAM email, Virus and any other form of email filter / web filter that could interfere with the safe delivery of the reminder message. Therefore, intelliplay cannot guarantee that all reminders may be received by the nominated recipient at the nominated date and time.

TRADEMARKS & COPYRIGHTS

The names, logos and icons identifying TIPP-KICK products referenced herein are trademarks or registered trademarks of MIEG. All other product and or brand or company names mentioned herein are the trademarks of their respective owners. The graphics and content on this site are the copyrighted work of intelliplay and contain proprietary trademarks and trade names of the Company. intelliplay authorises copying of documents for non commercial use or for educational research only. In accessing the intelliplay web pages, you agree that you may only download the content for your own personal non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these intelliplay web pages for any other purpose whatsoever without the prior written permission of intelliplay.

INDEMNITY

You agree to defend, indemnify and hold intelliplay and its related companies harmless from any and all liabilities, costs and expenses, including attorneys' fees, related to any violation of this agreement by you or users of your account, or in connection with the use of the intelliplay site, it's products or the internet or the placement or transmission of any message, information, software or other materials on the intelliplay site or on the internet by you or users of your account.